Donor Relations Associate

Exempt/Non-exempt: Non-exempt

Reports to: SVP, Development

Date: March 18, 2025

Position Summary: Reporting to the SVP of Development, The Donor Relations Associate is a key Development team member who ensures an exceptional donor experience by managing gift-related inquiries, processing tax receipts, and supporting donor stewardship efforts. As the primary point of contact for donor requests, this role works closely with the fundraising team to ensure timely and thoughtful communication, accurate gift records, and seamless donor engagement.

Essential Functions:

  • Serve as the first point of contact for donor inquiries via phone and email
  • Respond to questions regarding donations, tax receipts, and gift adjustments
  • Resend tax receipts and acknowledgment letters as needed
  • Ensure donor records are accurately maintained in the CRM (Raiser’s Edge)
  • Collaborate with the finance and development teams to verify gift records
  • Inform fundraisers if donors in their portfolio reach out with inquiries
  • Work closely with the development team to support donor stewardship and recognition efforts
  • Maintain up-to-date donor records to enhance relationship-building efforts
  • Help coordinate donor communication efforts, ensuring consistency and accuracy
  • Assist with donor mailings, invitations, and engagement initiatives
  • Support donor appreciation efforts, including thank-you calls and personalized acknowledgments
  • Complete additional tasks as assigned

Required Skills/Competency:  

  • 2+ years of experience in donor relations, customer service, or nonprofit administration
  • Excellent communication and interpersonal skills, with a donor-first mindset
  • Strong attention to detail and ability to manage multiple tasks efficiently
  • Experience with donor databases (Raiser’s Edge) and Microsoft Office Suite
  • Ability to handle sensitive donor information with discretion and professionalism
  • A proactive and collaborative team player

Physical Demands: Bending, sitting, and lifting (20 pounds or less, not repetitive)

Position type and expected work hours: Entry-level full-time, typically 8:00 am-5:00 pm, five days a week, but can expect to work on weekends and more than 40 hours a week infrequently. This role is in-office 4 to 5 days per week. Applicants must be local to Los Angeles or willing to relocate.

Travel: <5%.

Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time, with or without notice.

To apply: Please submit a cover letter and resume via this link:

https://pcf.bamboohr.com/careers/41

Feel free to include links to projects. Only local, direct candidates (no recruiters) and no phone calls. Submissions without a cover letter will not be considered.

Salary Range: $31.25 – $36.06 per hour